FAQ
Frequently Asked Questions
1. What are your shipping options? We offer standard and expedited shipping options. Standard shipping typically takes 3-7 business days within the US, while expedited shipping takes 1-3 business days. Select items shipping times may vary, however, you will be notified of any extended shipping times.
2. Do you ship internationally? Yes, we ship internationally to most countries. Shipping costs and delivery times may vary depending on the destination.
3. What is your return policy? We want you to be completely satisfied with your purchase. Items can be returned within 30 days of delivery for a full refund or exchange. Please note that items must be unworn, unwashed, and in their original condition with tags attached.
4. How can I track my order? Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the link provided in the email.
5. Can I cancel or modify my order after it has been placed? Unfortunately, once an order has been placed, we are unable to cancel or modify it. Please double-check your cart before completing your purchase.
6. Do you offer gift cards? Yes, we offer electronic gift cards that can be purchased online. Gift cards are a great way to treat someone special!
7. How do I know what size to choose? We provide detailed size charts for each product to help you find the perfect fit. If you have any questions about sizing, feel free to contact our customer service team for assistance.
8. How can I contact customer service? You can reach our customer service team via email at support@thedadbrand.co or through our contact form on the website. We strive to respond to all inquiries within 24 hours.
9. Do you offer wholesale or bulk discounts? Yes, we offer wholesale pricing for bulk orders. Please contact us directly at support@thedadbrand.co for more information on wholesale pricing and requirements.
10. How can I stay updated on new arrivals and promotions? Subscribe to our newsletter to receive updates on new arrivals, exclusive promotions, events, and more! You can sign up at the bottom of our website and on our Join us page!
